»EMPOWER«:  A Decision Support System to Increase Efficiency of Logistic Processes in Upper Franconian SMEs

Due to the changing framework conditions and customer requirements, such as shorter delivery times and increasing adherence to delivery dates, small and medium-sized enterprises (SMEs) in Upper Franconia are increasingly confronted with an increase in logistics performance and a reduction in logistics costs. Logistics, especially production logistics, is an essential basis for these companies to generate competitive and cost advantages and is becoming increasingly important.

In this context, however, many SMEs are asking themselves how the potential for generating competitive and cost advantages in production logistics can be identified, evaluated, and leveraged. Generally, it is possible to raise the identified potential by deriving concrete optimization measures. However, deriving these measures is difficult in many cases, and there is a deficit regarding a methodically structured and systematic decision-making process.

The decision-making process in SMEs is often characterized by a system break between the analysis and decision-making phases. The result is that the recording and evaluation of the actual situation is insufficient or not taken into account in the decision-making phase, and the decision-making is neither based on the analysis phase nor based on an adequate definition of goals. The results here are implemented optimization measures (e.g., measures from the area of lean management) that make no or only a limited contribution to the achievement of the defined goals and may lead to deterioration at another point in the overall production-logistic system.

The “empower” project aims to develop an interdisciplinary concept for methodical decision support when selecting alternative measures to increase the efficiency of production logistics processes in Upper Franconian SMEs. The concept is the basis for developing a software application that holistically supports the decision-making process. (© and further information: https://empower.fh-rosenheim.de/). An overview of relevant goals in production logistics can be found below.

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